Client Support

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Client Support

Need Some Help?

Below you will find frequently asked questions and answers, setup guidance and more. You can also request assistance and join a remote support session, or submit a support ticket.

Join a remote support session

If we have issued you with an invitation code (a 4 letter code) for us to connect to your computer via our remote support system, please click the ‘Start A Session’ button below to be taken to our Remote IT Support login screen. (Please note that the login screen will open in a separate tab).

By clicking the ‘Start A Session’ button below, you agree to our Remote IT Support Terms & Conditions and allow Vaccoda Developments Limited full remote access to your computer.

On the login screen you will see a box (called ‘Join With A Code’) where you need to enter your code and then click the arrow button. Once you have done this please follow the simple on-screen instructions to download and install our Remote Support software. Once it has installed please let us know.

If you have any trouble installing our Report Support software please contact us for assistance on 020 8776 0400.

Send a support ticket to us

You can also send details of your issue via ticket support. Please allow up to 24 hours for a response, sometimes longer during busier periods.

Ad-hoc or monthly support options

Ad-hoc ticket support, remote support or telephone support are chargeable services unless you have a monthly support plan in place, in which case all support requests via ticket, remote or telephone support are covered.

If you have your website and email hosting with us, all hosting related issues are covered as part of your monthly hosting cost. Hosting related issues are defined as email not working correctly (error messages) or your website not loading. Things like website content updates and website technical maintenance are not covered and are separate chargeable services.

To find out more details about our monthly support plans including what we cover and costs, please contact us for more information.

Support & Info

Email Accounts

Technical Support

Invoicing & Accounts

Social Media Management

Terms & Conditions And Policies

Anything Else?

For any other technical support related questions, please contact us.